2019 Humana MAPD Initial Certification

NEW! All agents now certify online! Agents have a single course to complete and, after successful completion, are certified to sell all Humana Medicare products.

Note: Agents who complete the 2019 initial certification are allowed to sell plans with 2018 effective dates through 11/30/2018.

AHIP Remains a Requirement for Certification and Recertification
AHIP is required for both Certification and Recertification. Agents typically take their AHIP through Humana after they have logged into training from our Humana site. If an agent goes directly to AHIP they must have their AHIP results sent to Humana before they can continue completing their certification or recertification.

IMPORTANT: Agents going directly to AHIP will be shown the e-commerce site where they are required to pay AHIP for their full registration fee.That rate will not be the Humana discounted rate. For agents who typically have the AHIP fee discounted or waived, theymust go through the Humana Portal, enroll in the required course that contains the link to the AHIP training to have the AHIP fee discounted or waived.;

For those agents required to pay the AHIP registration fee, the 2019 charge is $125, if the training is accessed via the Humana MarketPoint University.

Click HERE for our AHIP Guide

Click HERE for our Transferring AHIP Scores Job Aid

We are making it easier for agents to complete Certification training this year. Here's how:

  • Single, Online Certification Course! It is now even easier to certify with Humana.
  • Streamlined training! We have combined or eliminated content in Certification and Recertification without sacrificing quality. The result is a 20% - 40% reduction in course outlines!
  • Improved Market Content Delivery Agents will again be able to review market content for any and all markets. This will be very helpful for agents who may sell across state borders or who may spend time selling in multiple states throughout the year.
  • CarePlus CarePlus training will again be given to ALL External Telesales Agents who certify!In addition, all Field agents who select Florida as one of the states they sell in will receive CarePlus training as well.


AHIP Training & Testing

Humana is partnering with AHIP in providing training and testing. AHIP works closely with CMS in developing the material and they are highly regarded in the industry. The AHIP certification must be taken in order to represent MA or PDP products.

Select the link for instructions on how to navigate the AHIP Medicare course.

JOB AID: How to Navigate the AHIP Medicare Course

The training has been designed to strengthen an agent’s knowledge and to better equip them to:

  • help potential members to understand the basics of the Medicare program plans and benefits
  • help potential members learn about the different types of Medicare Advantage and Part D prescription drug plans, eligibility, and how to get covered services
  • comply with marketing and enrollment requirements under the Medicare Advantage and Part D programs

The AHIP training and testing can be accessed through the Humana Vantage Agent Portal.  There are 5 Medicare AHIP modules.  You will be tested on all 5 modules. You will have 3 attempts to pass the AHIP test with a minimum passing score of 90%.

Upon successful completion of the final AHIP Medicare exam, the Fraud, Waste and Abuse (FWA) course will “unlock” and become accessible or agents can attest that they completed FWA training on the Medicare Learning Network.  Once you have completed the required course work, the FWA exam will “unlock” for completion.  You will have an hour to complete the 10-question exam.  You must score 90% to pass the exam but have as many attempts as needed to do so.
Once the FWA is successfully completed, the CMS General Compliance course will “unlock” and be accessible.  There is a ten question exam and 70% is the minimum passing score.
Successful completion of the AHIP, FWA and CMS General Compliance training and testing are required before a passing score can be transmitted to the Humana Certification course.
For assistance with transferring the AHIP score to Humana, select the link for instructions below.

JOB AID: Transferring AHIP Scores

AHIP Fees and Reimbursement
The discounted charge for the 2019 AHIP training is $125.00 per registration when accessed via the Humana Agent Portal. The general fee for the 2019 AHIP training is $175.00 per registration. 
We value your partnership and will reimburse your registration fee under the following circumstances:

  • you took the courses through the Humana Agent Portal, and
  • you have successfully enrolled ten (10) MA OR forty (40) PDP January 1, 2019 effective members – members must be accreted with CMS by March 3, 2019.

After completing the AHIP testing successfully you will have the option to purchase CE credits.

IMPORTANT: After printing your AHIP transcript certificate, don’t forget to click the “send my exam completion to Humana” button at the bottom of the transcript page.  If you have taken the AHIP testing through another carrier’s site, access the AHIP site again through the Humana Certification course and send the acceptable exam to Humana.
After completing the AHIP portion of testing and sending the transcript to Humana, you will continue on to complete the Humana portion of Certification.

Certification Job Aids!
Please feel free to disseminate the links to the job aids below.  They will work for external agents and partners.
External Field Certification -  https://huma.na/2MWPaI7 
State Farm Certification - https://huma.na/2Nxoi2f 
PPO Certification - https://huma.na/2MWXsQi 
PDP Vendor Certification - https://huma.na/2zhsG2n 
PDP Field Certification - https://huma.na/2zgckXP 
PDP State Farm Certification - https://huma.na/2NxkBdd 
HMO-Only Certification - https://huma.na/2IZnhwF 
Strategic Alliance Certification - https://huma.na/2KQVbW1

Thank you for your continued support and participation in Humana MarketPoint’s Delegated Agent Program. If you have questions, contact your dedicated Agent Support Team.

AEP Quick Links

Medicare Solutions: 1.877.888.9996

Mon. - Thurs. 7:30 a.m. - 6:30 p.m. CT
Friday 7:30 a.m. - 4:00 p.m. CT

AEP Agent Central

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